Engoo

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• Engoo has slanted the teachers field: at one time if you opened 16 slots per day you might get 2-3 students. Be mindful that 16 slots means 10 am to 10pm sitting in front of your laptop waiting for bookings. I used to get up to 200+ students per month by taking 12-15 students on Saturdays and Sundays. Doesn't exit anymore. Recently I had a long time student I hadn't seen in a while tell me he could not find me on the tutor's page.

  So...I messaged the online advisors and what's going on. Engoo/DMM Eikaiwa had changed their subscription plan to "include teachers/tutors from devoloping countries"...meaning...native speakers were being excluded so non-natives, paid at a much lower rate, could increase the bottom line of Engoo.

  You'll sit for hours waiting for students daily. There are better sites for hard working Teachers. JS.

• I've been a tutor on Engoo since it was Bibo. Non native tutors could survive there because the weekend bonuses were helpful. Ever since they sold the company to the Philippinos(Engoo), it's been a waste of time. The bonuses have stopped, the ratings regime have changed and non native tutors earn little to nothing. The pandemic have also played a part as more people started looking for online English teaching jobs. Don't waste your time non natives!!! Go to cambly, native camp, or other chinese platform. I'm working for a Chinese sch online and they pay me $8 per hour. There are better options out there.

  • Dear OVER 5YRS ON ENGOO
    Does the chinese company you are working for accept non-native speakers? Would you please tell the name of the company?

• Worst rating system> New rating system sucks. It is now imossible to increase your rating even for a point. You should get at least 40-60 5 stars to increase a point. But it you get 4 stars or below, you have to dilute that with 40 consecutive 5 stars which is impossible since there ae many low raters. Mind you, if your rating is low, you won't get booked by the students and there goes your income, unless you been on the company for 2 years or more and developed regular students. But 85% of bookings come from new students. Technical support (TS) also sucks especially the Filipino ones who always side with the student even though they are wrong. Good side > pay is always on time. Easy lessons as well. Filipino pay is only 63.5 pesos with tax and 65 pesos per 25 minutes without tax.

  • Is Engoo even still in business now?

    • Yes they are, Mike. I'm still there in January 2024.

• The most funny thing ever. I'm a native speaker and a teacher for 15 years. I supposedly failed their test for mispronouncing words and my phrasing. Oh and for explaining a diferrent item. Mayne they should first learn English themselves

• ALL BAD COMMENTS HERE ARE SO TRUE !!!

  I am a non native English speaker. They just recently updated their rating system and I'm not sure if its coincidential or not but I've been having a bunch of A***hole students lately .

  I just had a student give me a poor review because I WAS NOT MOTIVATING HIM ENOUGH , for f*%$ sakes ! I'm not your motivational coach or therapist, he had a bad attitude and I just did my job , like I always do .

  Telling ANYTHING to tuttor support is a total WASTE of TIME , I don't even bother anymore and just accept my fate with shitty students.

  You can have 15 five star reviews and only see little change, however one 4 or 3 star review brings your rating to a significantly low level.. I honestly dislike this company more and more every day and totally get why so many people stop giving a sh%^t about their lessons I HAVE BECOME ONE OF THEM AS WELL !!

  if you happen to be a non-native and decide to join be ready to be treated like a WORTHLESS SLAVE !! I genuinely wish I could find a better company.

• Hi, I'm thinking of giving engoo a go, but I'm a bit concerned about them asking for a photo of either my driver's license or passport for ID? I'm concerned about it being used for identify theft. Anyone else have any issues with this?

• I've been working for Bibo/Engoo for 5 years on and off, and after having read all the comments here I can say that it comes down to the low pay for non-native tutors (and native compared to other companies), and the fact that the changes they've been making are either being neglected, or the comments are just posted a long time ago.

  Basically everything that has been said somehow ties to that - all the unpleasant tutor support conversations seem like they happened once you asked for a raise, and most commetns about crappy management and support sound like the result of not being given a raise. I personally only had great experience with them, though admittedly I never raised this topic.

  Obviously the pay is too low, what I don't get is accepting those terms and then opening the doors of hell when changing that is denied. They don't want to or can't give more, if you don't like it, just move on, or don't accept the offer to being with?

  I'm unhappy with the pay myself which is why I do this ocassionally when I need some extra money, but it's super easy and intuitive. I became a teacher in some other companies that pay more, but the requirements were higher and it were often group or kids lessons, which are far more demanding than 1 on 1.

  About other cons, it's true that sometimes they will be student oriented, though I'd take comments on the internet with caution (including mine I guess, lol). But in seriousness, I can totally see (and it happened a few times to acquaintances) situations where the student does something inappropriate and you report it, but it's literally your word only, no screenshot, no recording, no other proof. As someone who used to do customer relations management, I can understand that they can't just take your word for it and terminate the student or call them out for something serious withiut any proof. Of course I can also understand how the tutor feels, luckily it hasn't happened to me so maybe I can't see the whole picture.

  And now I'm curious, is it the case that in other schools they'd just take your word for it and get rid of the customer?

  Their platform is being improved all the time, I've witnessed this from when they made it. If they add lesson recordings at some point, and everything points to that, the above should be the thing of the past.

  What sucks 100% is their rating system, I really hope they'll consider changing it eventually.

  As for the good stuff:

  - the platform is amazing
  - suport available 24/7
  - students are nice (there are idiots here and there but that's the case everywhere)
  - booking rates are always high

  TL;DR
  The pay is low, some aspects of the system are meh, most other things are just fine or even better than other schools.

  I guess conflicting commenst here depend on the personal experience, so the fact that someone had a bad one doesn't mean that you will. The same applies for good ones of course. My final verdict is that it's super easy to work here, but you need to make a decision based on what pay and working style works for you, what are your priorities, and what it is that you have to offer.

  At the very least a great school to get ESL teaching practice in.

  Cheers!

• As others have mentioned, if you are a native speaker you will get $5 per 25 minute class.

  Pros:

  My schedule is almost always full all hours of the day. It doesn't matter if I put 3 hours or 12 hours. Perhaps it is because of the pandemic, but I rarely have an empty slot.

  I can change my schedule at any time. I can add a class 30 minutes before, and it often gets filled.

  There's super fast tech support and help in general. I've never had to wait more than a few minutes for an answer to my questions.

  The students are easy compared to teaching Chinese kids.

  They pay on time. No BS. Also, there doesn't seem to be a deduction when they send the payment via PayPal (you don't lose 4%).

  All the lesson materials are provided, and they are pretty good.

  You work on a proprietors platform, it's not too shabby either.

  Cons:

  Half the salary of other companies.

  It's so easy, I've thought about taking the pay cut and not teaching at my Chinese company any more.

  The people complaining about less than $5 must be non-native teachers. That's all I can figure, because they paid me $5 in 2016, and they pay me $5 in 2021.

• It was the biggest mistake of working with BIBO. Ive been a tutor for them for a span of 4 years on and off. If you do not pay attention to your lesson history you are in trouble . They do not pay$2.4 or more unless you work up your ratings and when they steal yes steal your hard earned money they flat out lie about it. I'm so disappointed with them because my students a re so sweet but not sweet enough to put up with thievery and blatant disregard for my finances. I caught them in the act of stealing my classes and they just lied. It is the worst experience I've ever had and I will not put up with it anymore. They've stolen too much.

• Super Bad Experience w/ Enggo Recruitment

  I totally had a bad experience today with the recruitment team. I believe that my application was wrongfully handled by the recruiter. I am confident with my communication skills so I believe that the decision for me was NOT fair.

  To tell you my story:

  September 30, 2020 - I submitted my application online and part of the process is to answer questions and to record your answer on a video. I noticed the option to redo the video if you are not satisfied with your answer so, I made multiple video recordings last night due to the fact that I had technical issues (reported to the support) plus, it is raining heavily outside for hours already.

  Today - I got an email from your recruitment team (handed by Emz), telling me that I failed the video assessment and I can re-apply after 6 months. It does not say the details of my areas of improvement or if my answers were incorrect or whatnot. They just stated in the email that after reviewing it 'thoroughly', it is unfavorable to their needs. So I sent an email asking why I failed the assessment - The recruiter replied and told me I had done it multiple times before submitting the application but my answers were actually good. On the application page, it does not really indicate whether they desire an applicant who has at least tried 2 or 3 times to redo the answer that meets their expectation. If something happens, you would really try to redo your answers every time that you feel it won't satisfy your recruiter.

  Here are my thoughts - If you are expecting your applicants to be spontaneous in answering the questions on the video assessment by only taking it a few times. Then, I believe that it's a must that you put an indication on your application page that you desire to only see at least 2 or 3 trials from us. This is extremely not fair for those who are having issues while processing the application and in my opinion, your process in making this decision DOES NOT test if someone has the skill set necessary for a tutor. I was NOT profiled properly.

  I have been mentoring, training, and coaching people for 4 years in the BPO industry and I am really confident about my skills. I believe that your decision was WRONGFULLY made by one of your recruiters.

  I got one final email from her today telling me that you are checking the applicant's background, environment, over-all professional appearance, especially their technical requirements. - Which I totally expect from an employer. But none of those ever happened yet because I was stopped from being checked or interviewed on the first part of my application. Technical requirements? I have a good working station in my house. Background? You can check my website to profile me properly or even review my NBI clearance. (https://ramillomarkramos.wordpress.com)

  I actually heard from the person who referred me here that your company is good but what happened to me today is not reasonable and unjust.

  I still wish for the success of your future tutors and your company and I hope other people who are looking for a job won't experience this with your company.